Refund policy

2. Refund Policy
REFUND POLICY
Thank you for shopping at HomeSuite. We want you to love your purchase, and if for any reason you are not fully satisfied, our refund policy is here to help.
Returns
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start a return, contact us at support@shophomesuite.com with your order number. We will provide return instructions.
Return shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@shophomesuite.com with photos of the issue, and we will make it right with a replacement or refund at no cost to you.
Late or missing refunds
If you have not received your refund within 10 business days of approval, first check your bank account and contact your payment provider — processing times vary. If you have done all of this and still have not received your refund, contact us at support@shophomesuite.com.